Home / FAQs

My shipping address is wrong, can I change it?

Changes to addresses can be made prior to a shipping label being created by emailing Customer Support at office@classyeagle.com and providing them right away with your order number and what changes need to be made to the shipping address. If you notice that your shipping address is incorrect after a shipping label has already been made, no changes can be made at this time by Classy Eagle. In order to correct this error, you will need to contact USPS to see if they are able to forward the package to the address you need it sent to. 

I just placed my order, but I need to cancel. How can I do that?

Order cancellation is possibly within the first 24 hours of placing your order. Any requests after that will not be approved, unless it is approved by management. PLEASE NOTE: All cancelled orders may be subject to a restocking fee.

 

I sent an email earlier and haven’t hear anything. Do I send another?

Our Customer Support department works hard to answer all emails. Often, we are bombarded with emails so we ask you allow 24-48 hours to receive a response to your email. Rest assured you will be receiving a response.

 

SHIPPING QUESTIONS

I placed my order : how long does it take to get to me?

Orders are typically processed and shipped within 2-5 days the most. Our business hours are Monday-Friday 9AM-5PM EST. These lead times may change during peak times, such as holidays, and will be noted on our shipping page. 

I just received my item, but there is a defect! What now?

Classy Eagle guarantees quality products that are free from manufacturing defects. In the rare case that an item may be delivered to you that is not up to our standards as well as yours, please email Customer Support at office@classyeagle.com and we will work with you to make the situation right. PLEASE NOTE: All inquiries of defective products must be made within one week (7 days) of delivery. 

I just received my order, but one of the items I requested is not the right size/color/item I ordered. What now?

Classy Eagle guarantees your order be sent to you in its entirety, including the correct items, sizes, and styles purchased. In the rare case that an item was shipped incorrectly, please email Customer Support at office@classyeagle.com and we will work with you to make the situation right.  

EXCHANGE QUESTIONS

My item doesn’t fit. How do I exchange?

We accept all exchanges within 30 days of their delivery date as long as they are unworn, unwashed, and still have the original tags and/or bags as well as a reprinted copy of your invoice. You may follow the link below to file an exchange at which point you will need your order number and email address that was used to place the order to file a return request. 

If you are looking to exchange for a different style or product and choose that option, please be sure to specify what item you would like to exchange for in the notes section. This will prevent your return request from being denied and keep the exchange process moving smoothly. If your request is denied, our team will specify a reason for denial and you may email Customer Support with a response, if needed, at office@classyeagle.com

When that exchange request is approved, you will be sent over a prepaid return label. Typically, we can hold requested items for us to 3 weeks before they are to be restocked, so if you return your item after that period, there is a chance the item you need may be out of stock or backordered. In these cases, Customer Support will email you to inform you of the situation and we will work toward a solution. PLEASE NOTE: If the item comes back to us clearly worn, used, or washed we reserve the right to refuse an exchange or request for store credit. In these cases, we will send you an email to inform you of the situation and we will send the item back to you.

I sent back my returned item, when will I receive my new item?

Returns typically take bout 4-5 business days to process and be sent back out. This timeline may change during peak times, such as holidays. You will receive an email with a tracking number as soon as your new item is on its way. PLEASE NOTE: If the item comes back to us clearly worn, used, or washed we reserve the right to refuse an exchange or request for store credit. In these cases, we will send you an email to inform you of the situation and we will send the item back to you.

There are some cases, where an item is on backorder and the turn around time for the return may be a little longer. If you feel your return is taking too long, please contact Customer Support by emailing office@classyeagle.com

I don’t want to exchange, I want a refund!

We allow for refunds through the same process as exchanges. We accept refund requests within 30 days of delivery as long as the item is unworn, unwashed and has all original tags and/or packaging present as well as a reprinted copy of your invoice. We ask that you use the link below to file a refund request by selecting the option for refund. Once this is approved, we will send you a prepaid return label and when the item comes back to us, we will issue that refund upon inspection of the item. Refund requests will be charged a restocking fee that will be deducted from the refunded amount. You will receive an email confirming the refund from Classy Eagle but the funds may take approximately 5 business days to clear, depending on your bank. PLEASE NOTE: If the item comes back to us clearly worn, used, or washed we reserve the right to refuse a refund. In these cases, we will send an email to inform you of the situation and we will send the item back to you.